Returns & Exchanges

 At Professor Wrist, our commitment to outstanding customer service is integral to our ethos. We encourage you to review our return policy to ensure a seamless experience.

•⁠  ⁠*Return Window:* Returns are accepted within 30 days of delivery for store credit, provided you have the original receipt. Items must be returned in their original packaging and in unworn condition. Returns failing to meet these criteria will not be accepted.

•⁠  ⁠*Non-Refundable Items:* Please be advised that all sales become final 5 days after delivery. 

• Final sale items
• Items that were worn or damaged 
• Requested Items/ Sourced Specific Timepieces

•⁠  ⁠*International Orders:* Professor Wrist is not responsible for any delays, taxes, customs duties, or additional fees incurred on international shipments. Please note that customs duties and sales taxes are non-refundable for orders outside the US and Canada.

•⁠  ⁠*Condition of Merchandise:* Any merchandise that shows signs of wear, alteration, or damage will not be eligible for return or exchange. The decision regarding the condition of returned items rests solely with Professor Wrist.

Professor Wrist is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 12-month limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 12 months, we will repair or replace the item at absolutely no cost to you.

If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If it is determined by Professor Wrist that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.

Not covered by warranty:

• Regular wear-and-tear from normal use.
• External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
• Defects caused by outside force or improper use. Consequential and incidental damages.
• The loss of precious, semi-precious stones from settings.
• Outside modifications and third party repair attempts of any kind will void the warranty.
• Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
• Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing watertight. Water damage is not covered under the warranty unless it is proven defective by the Professor Wrist.
• Shipping cost to Professor Wrist.

OTHER
**Please pay close attention when ordering specific model/reference numbers and styles. Professor Wrist is not responsible for incorrect orders made by customers, once an invoice has been paid. All sales and security deposits are non-refundable and FINAL. In the event of an approved exception, all exchanges will result in a 40% restocking fee. Professor Wrist values your business and is continuously looking for ways to better satisfy their customers. Please share with us if there is any way we can serve you better.

Professor Wrist is determined to stand behind every part of your shopping experience. The Professor Wrist warranty allows you to make a completely risk-free purchase. This has been our policy and our promise since we began serving customers on a local level. Now, we are standing by this policy as we serve online customers from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.